Refund Policy

Last updated: 27 August 2026

1. Individual Reviews and other scheduled sessions

• Reschedule or cancel with at least 24 hours' notice: free of charge — choose a new date or receive a full refund.
• Less than 24 hours' notice, or a no-show: the session is considered delivered and is not refunded. If something serious happened, write to us — we will look for a fair solution.

2. Individual Training Programs

• Programs are billed per period agreed by email. You can stop at any time before the next payment — simply let us know or don't complete the next payment link.
• If a paid period has not started and no materials or feedback have been delivered yet, we refund it in full on request.
• If you are an EU consumer and withdraw during a period that has already started (with your confirmation), you pay proportionally for what has been provided — calculated by the days of the period that have passed, with individual sessions and reviews already delivered counted as provided in full. The rest is refunded.

3. Digital content

Course materials are digital content with immediate access. For EU consumers: with your express consent to immediate access, the 14-day right of withdrawal does not apply once access has been provided (see our Terms of Service). If content is faulty or not as described, contact us — your statutory warranty rights for digital content remain unaffected.

4. Community membership (Skool)

Billing and cancellation of the AI Creative community membership are handled on the Skool platform. You can cancel there at any time; access continues until the end of the paid period. Refunds for Skool payments follow Skool's process — and you can always write to us and we will help.

5. How to request a refund

Email hello@lexpy.ai from the address you used at purchase, with the payment date and details. We reply within 5 business days. Approved refunds are returned to the original payment method; bank processing usually takes 5–10 business days.